Frequently Asked Questions

Do you have a physical store in the US?
We do have an online store.

How to cancel my order?
If you have not received the shipping notification mail, please mail us to cancel the order. Order only be canceled in 24 hours.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Is it safe to order from you?
Our website is based on Shopify platform which is the largest Electronic Commerce System supplier in the USA. It is one of the most secure online systems to protect your personal information against unauthorized use. 
We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

How many mails I will get from your site?
You only get 3 emails from us, sign in, verify mail, order confirmation mail, and tracking number mail. We do not send any spam mail to customers. But these mails may be in your spam mail if you find you do not receive them.
If there are some problems on your order, such as shipping address problems, you will get one more mail from us.

How to change shipping address, billing address, and items/sizes?
You can change sizes, color of items you received, or remove an item, and change your shipping address before shipping out.
Please note that we can help you modify your order BEFORE shipment. Once your package is shipped, we will not be able to change anything.

How to track my order?
Please check details on the site page bottom "How To Track". 

What currencies can I pay??
We currently accept payment in US dollars.

Why does the tracking site show that my tracking number is invalid?
If you received tracking number mail from our company, it means the parcel is in processing. The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from the airport. Once they have scanned those parcels, the website will update the tracking number. It may take 1-2 days to see any activity once it has shipped out from our end.

Why does it show my package has been delivered but it hasn't?
Packages might be delivered to your mailbox, garden or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. Or you can check with the shipping company with your tracking number. If you still cannot find your package, please contact our Customer Service.

Why hasn't my shipping information been updated for a long time?
Sometimes the shipping company may not update the package information in time. If your shipment is from our international warehouses, it is in transit or clearing customs, the information will not be updated until it reaches the next shipping station. If you need help, please feel free to contact us. We will try to get in touch with the shipping company to update tracking info for you.

Why do I receive two or more packages at different times in one order?
Your order may meet following conditions:
1) Weight limit of customs or courier.
2) Items are in different warehouses.

Where is my order? I still do not receive my order.
First, please pay attention to delivery time. The estimated delivery date includes processing time and shipping time. The details are in the shipping Info page. If your estimated delivery date has passed and you haven't received your order, please contact us for further help.